Privacy Policy

This Privacy Policy explains exactly how Melbet Mongolia gathers, manages, retains, and safeguards personal information when you use our platform. Our primary goal is to protect the private information we receive from users in Mongolia to the highest possible standard.

Melbet Mongolia is operated by Pelican Entertainment B.V., a company incorporated under the laws of Curacao (Company Number 134359), holding a legitimate Curacao eGaming Licence (Number: 8048/JAZ2020-060). Anytime you access our platform using your login credentials, register an account, or place a wager, we process your personal information in full compliance with the Law on Personal Data Protection of Mongolia (adopted 17 December 2021, effective 1 May 2022) and internationally recognized data protection standards.

By registering for an account or using our services, you acknowledge and agree to the practices described in this Policy.

2. Categories of Data We Collect

We collect only the data that is strictly necessary to provide high-quality services to our Mongolian clients. Data falls into two main categories:

2.1 Information You Provide

• Full name, date of birth, and nationality — required during registration to verify identity and confirm you have reached the legal age of 18.
• Email address and mobile phone number — used for account verification, communication, and transactional notifications.
• Residential address — required to confirm your location in Mongolia and meet regulatory obligations.
• Payment information — including bank account details, digital wallets (such as QPay, SocialPay), or partially masked card numbers, collected solely for processing deposits and withdrawals.
• Identity documents — copies of a government-issued photo ID and proof of address, submitted during the verification (KYC) process.

Providing this information is mandatory for registration and successful verification. Without it we cannot confirm your age, process withdrawals, or comply with anti-money laundering (AML) requirements.

2.2 Information Collected Automatically

• IP address and approximate geographic location derived from it.
• Device information (device type, operating system, browser version).
• Login timestamps, session duration, and navigation paths within the platform.

These technical parameters help us maintain platform stability, detect unauthorized access, and improve performance.

3. Purpose and Legal Basis for Data Processing

Every processing activity has a clearly defined purpose and legal basis:

• Account Management — registration, profile management, and access to platform features.
  Legal basis: Performance of a contract.
• Payment Processing — accurate execution of deposits and withdrawals through local and international payment channels.
  Legal basis: Performance of a contract and legal obligations.
• Identity Verification (KYC/AML) — confirming identity, age, and address in accordance with anti-money laundering regulations.
  Legal basis: Legal obligation.
• Platform Security — detection of suspicious activity and prevention of fraud.
  Legal basis: Legitimate interest.
• Marketing Communications — promotional offers, new markets, and platform updates.
  Legal basis: Explicit consent (you may withdraw this at any time).

We do not process your data for any other purposes without prior notification and, where required, your consent.

4. Verification Procedure and Anti-Money Laundering (AML)

Verification is mandatory for withdrawals. As part of our AML obligations we require documentation confirming your identity and residential address. All submitted documents are stored on encrypted servers and are accessible only to authorized compliance personnel.

The verification process usually takes from a few hours to several business days.

5. Transaction Protection and Financial Privacy

We apply modern encryption standards to protect your financial data:

• All data transmitted between your device and our servers is protected by TLS 1.2 / TLS 1.3.
• Sensitive data stored in our databases is encrypted using AES-256.
• We never store Card Verification Value (CVV) codes on our servers.
• We work exclusively with reputable payment service providers that operate in Mongolia (including QPay, SocialPay, and major international schemes).

6. Data Sharing and Third-Party Disclosures

We do not sell, rent, or trade your personal data to third parties for commercial gain or advertising purposes.

Data is shared only with trusted partners who need it to perform specific functions and who are bound by strict confidentiality agreements:

• Service providers — payment processors, identity verification services, and gaming software suppliers.
• Legal and regulatory authorities — when required by Mongolian law, court order, or to report suspected money laundering or fraud.
• Corporate transactions — in the event of a merger or acquisition, users will be notified in advance of any change in data control.

All partners are contractually prohibited from using the data outside the defined scope of their engagement.

7. International Data Transfers

As we operate globally, your data may be processed or stored on servers located outside Mongolia. When transferring data internationally we apply appropriate safeguards, including:

• Strong encryption,
• Binding contractual clauses,
• Other measures required to ensure an adequate level of protection under the Law on Personal Data Protection of Mongolia.

8. Use of Cookies and Tracking Technologies

We use cookies and similar technologies to operate the platform, analyse traffic, and personalise your experience. Full details about the types of cookies we use, their purposes, and exact retention periods are set out in our separate Cookie Policy.

You can manage your cookie preferences at any time via the consent banner or your browser settings. Disabling strictly necessary cookies may affect core platform functionality.

9. Data Security and Threat Prevention

We continuously invest in cybersecurity measures, including:

• Powerful firewalls and intrusion detection systems,
• AES-256 encryption for sensitive data at rest,
• Two-Factor Authentication (2FA) availability,
• Regular independent security audits,
• 24/7 monitoring of network activity.

In the event of a confirmed personal data breach, incident response procedures ensure that affected users are notified within 72 hours in accordance with applicable law.

10. Your Rights under Mongolian Law

In accordance with the Law on Personal Data Protection of Mongolia, every user has the following rights:

• Right of Access — request a copy of the personal data we hold about you.
• Right to Rectification — correct inaccurate or incomplete information.
• Right to Erasure — request deletion of data that is no longer necessary (subject to legal retention obligations).
• Right to Withdraw Consent — withdraw consent for optional processing (e.g. marketing) at any time without penalty.
• Right to Data Portability — receive your data in a structured, machine-readable format.
• Right to Restriction of Processing — request temporary restriction of processing under certain conditions.

To exercise any of these rights, please contact our support team through the official channels listed below. The company will respond to official user requests within 30 days in accordance with the timeframes set by Mongolian law.

11. Data Storage and Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Active account data — for the duration of the account.
• Financial transaction records and KYC documentation — for the legally required period (typically five years after account closure) to comply with AML obligations and resolve potential disputes.

After the retention period expires, data is permanently deleted or irreversibly anonymised.

12. Protection of Minors

Our services are strictly limited to individuals aged 18 and over. Robust age-verification checks are built into the registration process. If we discover that a minor has provided personal data, we will immediately delete the information and close the associated account.

We strongly recommend that parents and guardians use parental control tools to prevent underage access to gambling platforms.

13. Policy Updates and Contact Information

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our practices. The latest version will always be published on this page with the updated “Last Modified” date. For significant changes we will notify you in advance by email or via a notice on the platform.

Contact us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us through the following channels:

• Primary channel for data protection inquiries: [email protected]
• Live Chat — available 24/7 directly on the Melbet platform
• Email — via the official contact details available in your account settings or on the Support page
• Telephone — international support lines available for Mongolian users

For broader information about data processing and cookies, please also review our Cookie Policy and Terms & Conditions.

Last Modified: August 2026