Responsible Gambling and Player Trust Policy

1. Introduction and Core Principles

At Melbet Mongolia, we firmly believe that gambling should always remain a secure, entertaining, and controlled experience. Gambling is primarily a form of paid entertainment. We view sports betting and casino games strictly as leisure activities, not as a source of reliable income or a solution to financial difficulties.

We are fully committed to creating a responsible gaming environment that prioritizes the well-being of our players. Our approach is based on three core principles: fairness, safety, and prevention. We maintain complete transparency regarding the mechanics of our betting markets, promotions, and bonuses, and we openly discuss the risks associated with wagering real money.

Important note for players in Mongolia
Online gambling and paid prediction activities are currently subject to significant legal restrictions under Mongolian law. Players are solely responsible for ensuring that their activities comply with local legislation. We strongly encourage all users to approach any form of gambling with caution and full awareness of the legal and financial risks involved.

2. Protection of Minors

The protection of minors is a paramount concern for Melbet Mongolia. Access to our platform is strictly limited to individuals who have reached the age of 18 (or the higher legal gambling age applicable in their jurisdiction). We employ stringent identity verification procedures and regularly review player profiles to confirm the accuracy of the information provided.

If there are any doubts regarding the authenticity of documents, additional verification may be required, including notarized copies or video identification.

If it is established that gambling controls have not been adhered to and a minor has accessed or used the account, Melbet will immediately close the account and refund the remaining balance.

We also remind parents and guardians of their responsibility. If you share a device with a minor, ensure that login credentials, passwords, and payment details remain inaccessible. Parental control software such as Cyber Patrol or NetNanny can provide an additional layer of protection.

3. Recognizing the Signs of Problem Gambling

For the majority of players, gambling remains a safe and enjoyable pastime. However, a small percentage of individuals may develop difficulties controlling their behaviour. Problem gambling is generally indicated by the manifestation of four or more of the following symptoms within the last 12 months. This pattern of behaviour is not better explained by a manic episode or manic disorder.

Common indicators include:

• The need to increase bet sizes to achieve the same level of excitement
• Repeated unsuccessful attempts to reduce or stop gambling
• Persistent thoughts about past bets or ways to obtain money for gambling
• Irritability or anxiety when trying to cut back
• Returning soon after a loss in an attempt to recover money (“chasing losses”)
• Concealing the extent of gambling from family or friends
• Gambling that begins to harm relationships, work, studies, or financial stability

Self-Assessment Questions
We encourage players to periodically ask themselves:

• Do I find it difficult to control the amount of money I spend on gambling?
• Have I borrowed money in order to place bets?
• Have disagreements arisen with family or friends because of my gambling?
• Is the amount I am prepared to deposit steadily increasing?

If the answer to several of these questions is “yes”, we strongly recommend taking a break and seeking support.

4. Self-Management and Player Protection Tools

Melbet Mongolia provides a range of practical tools that allow players to manage their activity directly in their account:

• Deposit Limits — set daily, weekly, or monthly limits on the total amount that can be deposited.
• Loss Limits — restrict the total amount that can be lost within a chosen period.
• Session Time Limits — limit the duration of continuous play; the account is automatically logged out when the limit is reached.
• Temporary Break — suspend account activity for 24 hours, 7 days, or 30 days.
• Self-Exclusion — request a longer or permanent exclusion from the platform. During the exclusion period, login and betting are blocked.

Important rules regarding limit adjustments
Players may immediately make any limit more restrictive. However, requests to make a limit more permissive (higher) will only take effect after the current cooling-off or limit period has fully expired.

Practical steps before self-exclusion
Before activating self-exclusion, we strongly recommend withdrawing any remaining funds from the account. To maximise the effectiveness of the exclusion, players should also block access to the Melbet website in their PC and mobile device browsers.

These tools can be activated in the account settings or by contacting Customer Support. All requests related to responsible gambling are handled confidentially.

5. Guidelines for a Safer Betting Experience

We recommend that all players follow these practical principles:

• Set a clear budget in advance and treat any money spent as the cost of entertainment.
• Never chase losses. Accept that losses are part of the activity.
• Never use money intended for essential expenses (rent, food, bills, family needs).
• Avoid gambling when under the influence of alcohol, when stressed, tired, or emotionally unsettled.
• Take regular breaks between sessions.
• Discuss concerns with trusted family members if gambling begins to affect daily life.
• Regularly monitor your account history and calculate your total expenses. Reviewing deposits, withdrawals, and wagering activity provides a clear picture of your gambling patterns and helps identify potential problems at an early stage.

6. Professional Support and Local Resources

If internal tools are no longer sufficient, seeking professional help is a positive and important step.

In Mongolia
Mental Health Information Hotline: 1800-2000
(Сэтгэцийн эрүүл мэндийн мэдээлэл өгөх утас)
Free, confidential support available 24 hours a day, 7 days a week. The service also assists with gambling-related concerns.
Website: ncmh.gov.mn

International organisations

• BeGambleAware
• GamCare
• Gamblers Anonymous

You may also contact Melbet Customer Support at any time via live chat. Our team is trained to assist with setting limits, activating a temporary break, or processing a self-exclusion request. All such conversations are treated with strict confidentiality.

Final Note
Responsible gambling is a shared responsibility. We provide the tools and information; the decision to use them rests with each player. If you feel that gambling is no longer under your control, please use the available support options without delay.